Would you like to stop losing customers to competitors and make more money? According to customer service strategist Jill Raff, the answer lies in customer service consistency, which equals cash in your pocket.

When you listen to this interview with Jill you’ll learn:

  • What you must document to ensure consistent customer service quality
  • How core values are crucial for creating a great customer experience
  • How to successfully bring on new hires – whether as an employee or service provider
  • Why defining roles & responsibilities up front saves you major time over the long haul
  • The SHARK model for ensuring great customer service in every situation (see below for the outline)
  • Why you should move beyond transactions to interactions
  • How to turn mistakes into more money

The SHARK Model for Better Customer Service

S: Serve
H: Hear / Listen
A: Acknowledge
R: Respect & Resolution
K: Kindness

 Important Links & Mentions

Jill Raff’s Website

Download Jill’s Free Customer Service Checklist to Get More 5-Star Reviews

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