Would you like to stop losing customers to competitors and make more money? According to customer service strategist Jill Raff, the answer lies in customer service consistency, which equals cash in your pocket.

When you listen to this interview with Jill you’ll learn:

  • What you must document to ensure consistent customer service quality
  • How core values are crucial for creating a great customer experience
  • How to successfully bring on new hires – whether as an employee or service provider
  • Why defining roles & responsibilities up front saves you major time over the long haul
  • The SHARK model for ensuring great customer service in every situation (see below for the outline)
  • Why you should move beyond transactions to interactions
  • How to turn mistakes into more money

The SHARK Model for Better Customer Service

S: Serve
H: Hear / Listen
A: Acknowledge
R: Respect & Resolution
K: Kindness

 Important Links & Mentions

Jill Raff’s Website

Download Jill’s Free Customer Service Checklist to Get More 5-Star Reviews

Participate in our Community

Subscribe to the Solopreneur Success™ Podcast
Never miss an episode with a free subscription on your favorite podcast player.
Subscribe to the Solopreneur Success™ Podcast

Get the Transcript and Much More With a Free Membership!
Members of my Solopreneur Success Connections™ community always get the latest podcast transcript free. Plus they get live business training from leading experts, private networking opportunities, and exclusive member benefits and resources inside our exciting business-building community made especially for solopreneurs!
Get Solopreneur Success Connections™ Membership

Follow Solopreneur Success™ on Facebook
Comment on your favorite episodes and get new episode updates on Facebook.
Solopreneur Success™ Podcast on Facebook

Solopreneur Success™ Podchaser Page
Did I earn a quick 5-Star click for this podcast from you on Podchaser?
Please leave a rating!
Solopreneur Success™ on Podchaser